shipping & returns

shipping policy

All orders are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing timeframe for the product in question. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via FEDEX as well, unless otherwise stated by the customer. OURLITTLES3CR3T reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at info@ourlittles3cr3t.com. We will contact FEDEX right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.

 

 

Errors and Shipment Delays 

We will not be responsible for shipment delays due to weather or other natural environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.


International Shipments 

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

return & exchange policy

 

Wigs, closures and frontals are FINAL SALE. May not be returned or exchanged.

If the quality of your extensions are not what was expected, you may return or exchange your OurlittleS3cr3t extensions. We are more than happy to exchange unopened, unworn hair extensions within 30 days of recieving your order. 30 days after your purchase we will not accept any returns or exchanges.

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